By Diane Morneau:
Customer Service has its ups and downs, its rewards and challenges. For the performer, it is often an altruist quest to help and improve the customer experience, whether this customer is internal or external. Inspired by the popular snakes and ladders board game, I share 15 tips for the service performer for a sustained delivery.
Diane Morneau, M.Sc.
Manager of Communications, Offerings and Knowledge Development IBM
Diane worked for several computer manufacturers, in pre- and post-sales’ positions, supporting technological progress and adoption. People-oriented and actively engaged, she assumed teaching, coaching, management and marketing roles. Achieving customer success through teaming, transferring knowledge and finding creative solutions to challenges are her true motivators.
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