Innovators providing their spin on customer service, customer experience and the contact center.
Monday, March 4, 2019
4 Reasons to Create Job Descriptions & Performance Standards
Errol Allen is an operations consultant and customer service expert. Using his 25 + years of corporate experience with companies such as ADT, The Houston Post, TCI Cablevision and GEICO, Errol assists his clients in developing a customer focused environment via documenting processes, creating task manuals, identifying key performance indicators and providing customer service training. He is the author of “Keys to Delivering Amazing Customer Service”.