Employees will treat customers in the manner they are treated. Customer experience therefore, will mimic the internal experience.
The best way to produce great customer service is to display it with your staff. Lead the way by exhibiting good service. After all, they are your customer! Be available to your team and listen intently to their feedback. At the same time, display empathy and sympathy.
Lastly, thank them for a job well done. Employees desire the same respect, consideration, and appreciation as the customers they serve. Failure to do so will certainly break the customer experience.
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