Friday, October 3, 2014

Happy Customer Service Week!

Customer Service Week is a few days away! Are you ready?

This is one of my favorite times of year to be at work. For me, it is a great opportunity to show my appreciation and gratitude for all the hard work each team member does.

While I am all about Customer Service Week, I try each day to acknowledge the good work of agents or spend time talking with them. The challenge of leadership is to praise and reward our staff all year, and not just during this time set aside to celebrate.

It is easy to get caught up in the challenges of the day and become distant from those on the front line. During the week of celebration, let's not forget that a part of our success as leaders is due to those women and men who diligently serve our customers. Celebrate them!

Happy Customer Service Week!

Sean is a Contact Center manager with over 13 years of experience. He has a terrific pulse on incorporating innovation into the contact center. He's implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center.

His contact center is a past winner of the ICMI "Global Call Center of the Year" award for Small to Medium-Sized Centers.

Follow on Twitter @SeanBHawkins

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